SINCURA APP


NEXT GENERATION AWARD WINNING CONCIERGE

After 16 months of development, The Sincura App brings our award winning services to your fingertips… Launching on iOS in June 2020 and Android in August 2020, our App ensures you make the most of life’s most precious commodity: Your time.

SEAMLESS ACCESS TO DINING, TICKETS & EVENTS, WITH THE LATEST CURATED LIFESTYLE NEWS

Designed for all tiers once logged in, you have access to everything your exclusive membership delivers.. Our news only clients can access up to date information on what’s on as soon as it’s published. Our ticket, event and gastronomy clients are able to place requests to our team, while our concierge level clients receive access to all news, the weekly bible, tickets and the same industry leading service they have come to expect, all at a touch of a button.

Through the App, we aim to respond to all requests within three minutes.

INTUITIVE EASE OF USE

Members are easily able to navigate their account, membership detail and upgrades. Here you will find access to our Sincura private messaging, enabling you to chat to us. in confidence; Requests for any of our services;  The latest lifestyle news and exclusive offers. There is also easy access to your Account Manager’s details, our service offering and any support should you need it. 

NEXT GENERATION CONCIERGE

The app holds all the details of your Account Manager and how to contact them should you want to discuss anything. Our request function gives our members an easy way to use any of our services, from finding you a limited edition Burkin to getting tickets to the latest film premiere or festival. With our private messaging, we ensure you’ll be continually updated with the progress of your request while offering a convenient way should your request need updating or changes.

NEWS

Our News keeps our members up to date with what’s on, the latest events and lifestyle information. Updated daily, We pride ourselves on offering our members up-to-the-minute exclusive insider information.

Also within the News section you will find access to all of our city guides, offering information and insider knowledge on some of our favourite locations worldwide.

OUR OFFERS

The offers section is your key to access exclusive tickets and promotions from our worldwide partners. From film premieres to tickets for the Met Gala, We not only source entry to whatever social event you desire but are able to exclusively offer our members some of the most sought after and sold out tickets, events and experiences.

OUR SERVICES

Unsure what Sincura can do for you? Do you need something not usually offered by other concierges? This page details some of the services we offer our members – whether it be a last minute table at a booked out restaurant or event, to Sincura specialists in all things family and wellbeing..


SOME REGULARLY ASKED QUESTIONS ABOUT OUR APP

1. WHAT MAKES YOUR APP BETTER

We spent 14 months building our app. The first 4 months were spent picking apart and analyzing apps on the market – from private banking concierge services such as Coutts, AMEX and HSBC Jade to private concierge apps to similar news, booking and tickets services. We realized that in the whole these app didn’t work, were badly designed, didn’t tailor answers or offers to the user, and were substandard. We also engaged with over 150,000 clients to understand what they would like from the app – how to use it, and how to interact with it. We then designed, redesigned and tested our app alongside one of the world’s leading app design companies.

2. WHO DESIGNED YOUR APP

Our technology team is headed up by our director, Tony Baxter, who has installed a strong emphasis of Sincura being a technology driven concierge. Tony started writing code at the age of 8 on his father’s BBC Micro and after studying computing, maths and finance at University he joined software house Logica as an architect for Fastwire, the world’s fastest Swift messaging system as used by Bank of England and processing 200 financial messages per second / 5million per day.

After setting up his own software consultancy at the age of 22, he won IT contracts with Nomura (strategic data management), UBS (change the bank technology), DrKW (repo desk technology), Finansbanken, Norway (front office technology), RZB (front office technology). He then joined the Credit Suisse Asset management team to implement data and behavior modelling strategies before finishing his IT career at Lehman Brothers. Since founding the Sincura Group it has always been his vision to bring the same strategies used by the major banks to the concierge industry, to both understand and predict client behavior.

We used one of the world’s leading app design companies with a team of over 6 developers based in London and Europe, alongside our data team, to finally release this app to you.

3. IS THERE MORE TO COME

Absolutely, the app will constantly develop and grow. We already have features penciled in for the next release including notifications, airport lounges at the touch of a button, and much more to be revealed later. We are also releasing the app through all our international offices in local languages and local news and offers tailored to you.

4. ARE YOU GATHERING MY DATA

Quite simply yes. However, we do not publish or share your data but use it to better tune answers to you. Sincura have been developing our custom in-house CRM system since 2014 and it has grown into the most complex and advanced system on the market, acknowledged by our company winning a breakthrough research and development grant in 2019.

As the most technically advanced concierge on the market, our behavioral analytics help the concierge to better understand how and why you interact with our app as you do, your expectation and requirements, as well as making more accurate predictions and responses based on that information. In short, it allows us to tailor our services towards you, and to put tailored recommendation and offers in front of the client at the perfect time. This increases the client satisfaction, feedback and response times.

At any time you can request your report by clicking on the “Export Data” tab.

5. DO YOU WHITE LABEL YOUR APP FOR CLIENTS

Yes we do. We offer numerous solutions for our white label clients. These includeÖ

  1. a fully branded version of the app for your business
  2. access to our APIs so that your app can talk to our CRM system for request management, offers and news
  3. a number of screens that can be simply dropped into your existing app

6. CAN I SEE AND LEAVE FEEDBACK

Absolutely – the best way we can tailor our service is through our client feedback. We openly publish our feedback as we are proud of what you are saying about us (we are the only concierge to do this – we are so proud of our service). We read, reply and discuss every piece of feedback you submit and use it to constantly improve the service. Click here to leave feedback or review client feedback.